Business Performance presents a framework and tools for measuring and managing performance at various levels within an organisation, and helps managers re-think the ways KPIs can be implemented to meet organisational goals.

Capaian Pembelajaran

Students will be able to conduct performance management tools (for example, Performance Analytics; Performance Reporting; Critical Success Factors; Balanced Scorecard; Benchmarking; Six Sigma; Business Excellence Models; Enterprise Risk Management) and illustrates their use, and the changing nature of how organisational performance will be evaluated in the future. This includes the application of Artificial Intelligence as an important trend in performance measurement and management.

Pengetahuan Awal

Business management

Referensi Umum

Referensi Buku Pustaka

• Camilleri, Emanuel, et al..(2024).Key Performance Indicators..ISBN 9781032685465.